I spoke to a Sears Retiree who stated some of their refrigerators has a 10year warranty on sealed compressor. Just learning about Kenmore/LG refrigerators. And they were even more money to fix with no answer as to how long it would be till they were able to work on it. I had purchased the extended warranty for a couple of hundred of dollars after spending over $2,000.00 for the refrigerator. May 30, 2022 by His company will not order the part any more because it will fail usually within a year. I lost all of my meats and everything inside had to be trashed. I was so excited to get my Kenmore Elite Refrigerator 2 drawers with bottom freezer (Model No. Technician says it is the compressor and 3 other parts. Not having any faith in Sears any longer, I had an Abt Service Tech come out, and the unit was diagnosed as having a sealed system compressor failure which would cost between $1200 to $1500 to repair! The click tells you that it is working fine. They said I would have to schedule an appointment at a cost of $99. I was better off purchasing a real appliance from Lowe's after the first year this gave me problems. Every manufacture are the same but how they handle the issues or stand by their products determine customer loyalty. compressor is defective within the first year, a new one will be supplied and installed at no charge. VW/Bosch Emissions. When we called back a different representative told us that Sears only covers up to $500 for the total repair job. I called Sears Service Saturday and was advised they would send a tech on 8/24. I guess I will keep it as collateral? Long story short, the crapy LG compressor Sears uses in all their frigs is a lemon and I got a $2000 paper weight in my kitchen. Small claims court here I come. But my Kenmore elite how did little less than two years the compressor went up now Im trying to find a way to have it fixed because I absolutely love the refrigerator contacted American Sheld they sent somebody out however they could not fix it because there was still a warranty on this modelWould like to know what to do next to be able to get this taken care of. Local repair man charged $75 to say compressor was bad and call Sears. This was all right before Thanksgiving. They are primarily blaming the Pandemic. LG Refrigerator freezer model number LMXS30776S. Refrigerator stopped working (cooling and freezing) October 2019. Compressor failed in Aug 2019. Plaintiffs in the current class action lawsuit believe that the manufacturer had reason to know that the linear compressor responsible for the Kenmore refrigerator not cooling was defective and had a duty to notify the public. (Important Facts), How Long Does a Whirlpool Refrigerator Last? And during normal operation, the refrigerator may lightly brush against surrounding surfaces and make a noise. Now the compresser needs replacing. I have a 3yr old Kenmore Elite refrigerator that is that is not cooling. Then, turn off the temperature controls of both compartments. The first is model# 596.72003016. Sears wanted $300 more for labor costs than my local guy. While you wait for help, disconnect the refrigerator from power and put the perishable food in another refrigerator. I was told the condenser was no good an that they have been having problems with this. In doing research, this compressor is known by both Sears & LG to be faulty and there have been previous class action lawsuits related to the compressor. Even though the compressor is under warranty, it will cost approx $1500 for this repair. So I asked them to void my credit card and another hour on the phone Just for that, so about 2 hours total time wasted. Do we qualify for the class action suit? May 26, 2022 by Sears Holdings/Kenmore/LG should be held responsible knowing that they were selling a faulty product. 1000 dollars to have it fix. Called local service technician and he confirmed compressor is bad and his advice was to junk this refrigerator and buy a different brand because the new compressor (which we would have to pay labor to install) would also most likely fail in 2 years. If its loose or twisted, you may be able to reposition it temporarily, but it should be replaced. Sears will not because they know that LG knows there is a defect in the compressor. If there are class action suits against LG, why do we not get notified until a problem occurs. As a result, coolant will build up and will eventually start leaking. Still having problems best to contact an appliance repair technician to help resolve. I bought a Kenmore Elite in May 2014. Cant even give us a range. They said $600 part and $200 labor. As of today, 8/5/21, the unit has stopped cooling. Contacted local Appliance service company to look at the fridge and found compressor to be bad. Received the complete run around dance from Sears Kenmore. Did my time to file a claim expire? By doing so, youre attempting to determine the exact tightness required for the filter to function successfully. No waiting. I bought it in 2017. Before installing the new water filter, make sure it is clean and clear of small debris. This kind of money is not disposable. I have a Kenmore Elite LG refrigerator. Therefore, the amount in the system does not reduce. A long story short after multiple calls to LG, and hiring a tech that deals with LG problems daily, we are still waiting on parts for a now dead refrigerator and lost food in the process. bought a kenmore refrigerator 08/07/2017 from Sears in Heber, I have purchased 2 Kenmore refrigerators within the last 7 years and both have died. I gave Sears a call which they charged me $100 again to get their service tech evaluation on the refrigerator failure and they gave me an appointment a week out which turned into two weeks before a tech was able to see and repair the refrigerator. LG nor Sears will act. Trying to recoup the cost paid for labor and food lost. I have an LG 3 door refrigerator that is 3 years old. Overheating can cause the compressor to stop running. I can hear a fan running or maybe the compressor. I paid for a sears service person to come and assess the issue. They can not charge for labor only diagnostic the recall and extended warranty covers the repair. I purchased an Elite Refrigerator made by LG November, 2017 and it stopped working September 23, 2019. I have a different problem my year and a half year old Sears/LG manufactured refrigerator. The LC (linear compressor) failed in 2021). Now I have to wait another WEEK before this gets resolved. Only had my Kenmore Elite refrigerator for 2 years and the compressor has died. $2500 refrigerator only worked for five years, with two major breakdowns, this is the second. We've had frosting problems and ice maker problems. I always bought appliances from Sears and even worked at one location as one point. The guy said he would get a hold of Supervisor. Lash Boost. Four years later, in July 2021, it completely quit cooling. I would like an reimbursement for this repair. Compressor is under warranty but I am told that the labor charge is going to be close to $300. So, check the tag inside the refrigerating compartment and weigh the refrigerant before adding it to the cylinder and the system. Never buying a Sears, Kenmore, LG product! LG needs to be investigated thoroughly. They must pay!!!! Christie Montgomery. Two service appointments were set up and no one showed up the latest being this week. Take the probes of the meter and place one of them on the tubing made of copper on the compressor. I have never been so disgusted with the lack of a company trying to resolve an issue. Going out to buy a new refrigerator today, and I can assure you it wont be Kenmore or LG!!!! And if the compressor is a linear one, you cannot connect the terminal connector to the original place. Because sears left Canada I had to pay for repairs. I said I already know its the compressor and had a private appliance company diagnose the problem. So apparently I bought the unit with a faulty issue and Kenmore knew it from all the complaints I see and did nothing before selling me this unit. Yes, were another Kenmore Elite refrigerator buyer that got robbed by Sears and LG. This is disgraceful and we will never purchase anything from Sears again. But do note that it doesn't increase the cost of the products to you in any way or determine our verdict on a product/service. You will have to replace the outlet if the output is poor. The tech repairman first stated that if the compressor is the problem, he would have to order a replacement but that I would still owe service costs of $128. At 3months thethermostat/ice maker died (covered). This problem could be caused by a faulty switch or a plug that is incorrectly inserted into the . Purchased 3 year extended warranty also. Never again! The Grab-N-Go fridge comes in white or black for $2,000, or in stainless steel for an . If they are stiff, something is wrong with the motor. Wow!! He removed the drawer, used a hairdryer to melt the ice. Twice the warranty person on the phone attempted to schedule a walk through to sell us a new AC unit. We have already been without a frig in the house for two weeks. I also lost about $300 worth of food that was in the freezer and some that was in the refrigerator compartment. Oder coming from my refrigerator. Im senior on social security. Worse encounter appliance wise I have ever been a part of. Model number 795.73133.410. It is not very complicated and you should have no trouble understanding the information. Still waiting for parts and unit to be repaired. If there is a burnt odor, replace the relay. I requested to speak with supervisor. Patty Kinkead. This has a LG Linear Compressor. With a multimeter, run a continuity test between the pins on the compressors side. I would like my money back for this refrigerator as well. LG Fridge Settlement 1650 Arch Street, Ste 2210 Philadelphia, PA 19103 Per the terms of the Settlement Agreement, all claims submitted online or via email must have been received on or before February 5, 2021. If something is obstructing the flow, it will result in low flow. Bought Kenmore Elite Model # 79551833412 from Sears Store. Terrible waste of $800.00 dollars. I have bought two Kenmore Elite Refrigerators and both compressor has went out , and I am having a hard time getting them fix I haven't the Item a year before they go out, I need them fix. After leaving the refrigerator compressor did not reach the point of cooling or freezing. Compressor Died after 5 years of use. However, LG will not honor the Kenmore Compressor warranty. Compressor went out Nov.20, 2019. You got it, I would have to pay again. I have model #795-72483-411, serial # 807KR00307 which is a Kenmore Elite. Serial # 709kr00501. I am highly disturbed by this. I purchased the whole Elite Series of Kenmore appliances in 2014 along with the extended warranties and in December 2018 while cooking Christmas Dinners my oven went completely out so far I have had to fix the stove myself because sears informed me they had no longer anyone in my area to repair it and everyone wants to charge an arm and a leg so I followed a u tube video and narrowed it down to the electronic board and fix it for a little over $500 and now in May 2019 my refrigerator all of a sudden quit working overnight. model 795 72483 410. the compressor went out in 4 years I had bought the extended warranty and sears had to replace the compressor. Sears Kenmore Elite refrigerator is a lemon. This LG model compressor is defective and the local appliance repairman refused to service it because of its faulty nature and history of lawsuits. ft. Side . The digital controls were simple to operate. It is the compressor. Installing a new refrigerator compressor costs about $375 on average, ranging between $250 and $650. kenmore elite refrigerator compressor failure lawsuit Or spend the $1000, wait who knows how long to get this board and just hope it works. You should also check to see if the condenser coils are dirty. However, it should not be too much of a concern. Now we're reading that LG/Kenmore is supplying faulty compressers for this refrigerator when manufactured. I have all the receipts. Calls to the customer service number now do not result in any way to speak to a live human being. All said same thing, going to cost 600 to 800 for repairs. Plug the refrigerator back into the wall outlet. digital controls; an external water dispenser; an air filter; dual evaporators; a door open alarm; a beverage . I would have thought that a (formerly) good company would stand behind their product. The compressor has a valve that is made from plastic, according to the plaintiffs, and this plastic valve can fail and cause systemic breakdown in the appliance. Hers quit cooling or freezing this week August 23, 2022. I bought a Kenmore Elite 73133 refrigerator in May 2015. BS. I had Kenmore Elite before for many years and never had any problems. That we should purchase a new refrigerator. He was here about 30 minutes told me it was a compressor and it would cost $1458.00 to fix it This is $3000.00 refrigerator.I've only had this refrigerator two and a half years this is ridiculous when I called Lowe's they told me my warranty had run out so I would have to pay for it myself.. As far as we know the compressor has a 10 year warranty and they should be replacing it for free because Im not paying them since the unit wasnt cheap and after trashing so much food!! Spoiled food, inconvenience during COVID19 crisis, unnecessary costs for parts and labor. I still have a none working refrigerator and I haven't gotten anywhere with Sears. LG is totally unresponsive to the needs of their consumers. They told me to call Kenmore. In the past 2 years, we have had the refrigerator worked on twice, the oven worked on and the dishwasher! Refused to quote us a price and supervisor never called back. Sesrs Kenmore Elite 2018 failed compressor & electronics board. serial # 702KRJUO3228.I have bought a lot of LG products but after this I won't. Then ice maker went out a month later. The technician told us it would be $1000 to repair unless we signed up for the appliance warranty that would cover all the household appliances ($500). A compressor is supposed to make a noise, albeit a quiet hum. 74025. then the ice maker has stopped working and now it is throwing another code f dh and shuts the water dispenser down. Now the generator is gone. I have reported to Maryland States Attorney for consumers. The manufacturer and seller have known about these faulty compressors for OVER A DECADE! We purchased our Kenmore elite refrigerator which we discovered is really an LG in December 2017. A layer of ice builds up, which has to be broken up. I unplugged the refrigerator. The whole inside of the bottom freezer draw forms a layer of ice. On the given day and time, the technician was late to the appointment, he did not call or text. LG said they have made another appointment for A&E service repair to come out and fix the refrigerator. Someone needs to be held accountable! I bought a Kenmore elite model number 253.44743110 from sears. A compressor that runs constantly or non-stop overheats. What to do with it?!? It is built to last many years. Our fridge was no longer cooling on October 22. I purchased a Kenmore Elite Bottom-Mount refrigerators (7954015411) in March 2016 from the local Sears store in Henrico, Va. From everyone's comments it sounds like quite a hassle to try to get it repaired. Kenmore Ellite. ft.). Called Sears for service, they no longer service my area after my extended service lapsed in 2020. Once he came in he then remembered the situation and said "you need a new circuit board." We are not happy with this and want to know if we can be a part of a class action suit against Sears/LG. We have had issues with the microwave, dishwasher, and refrigerator - especially the refrigerator. What we got was a Sear what we got was a Sear's authorized service tech who came out took a look at the refrigerator diagnosed the problem and said it was the compressor. After reading everything I can find on internet, I think Im screwed! The LG compressor failed last month. He said it could have been a defect. He then remembered that he could possibly help me by mysteriously having the right compressor for the Refrigerator and replaced it for a total cost of $491.00. I hope you all lose your shirts when the consumers get done with you. Call Sears they want money and get in a monthly paying program to get service contract. Finally my Mom, found a private technician factory trained, who came over and assessed the fridge, and found the compressor broken with a potential water leak. I purchased my Kenmore Elite, Grab and Go, Side by Side, Stainless steel, Counter Depth, model 51683, refrigerator around 7/17/2017 and the compressor went out on around August 9, 2019. SEP 20th, 2016 with home delivery and installation, has just failed to cool on July 9th, 2019. I am pretty sure I just got rooked on a lemon model and manufacturer compressor issue that has effected numerous consumers and should be a class action suit if not recalled and replaced. The LG compressor went out. I SHOULDNT BE HAVING THESE KIND OF ISSUES. Model # 795 74305 810. Within a little over year the unit quit and she lost a "ton" of food. Now my question is Did they think the refrigerator would fix it self? We bought a Whirlpool now, the broken kenmore in garage. Looks like another class action lawsuit is needed for these Kenmore refrigerators. 6 months after buying the Kenmore elite the compressor went out. Now, take a digital multimeter and set it to Ohms resistance. My LG refrigerator went out on me about a week ago. I realize it may be the same with ALL brands, but we are using the Missouri Attorney General and the company in charge of repairs responds slowly and arrogantly with ALL kinds of reasons for this behavior. It will take a week for tech to look at the compressor. Sold as the top of the line Kenmore fridge for $3000. Warranty in my manual clearly states "For ten years from date of purchase, a defective compressor will be repaired free of charge." Good thing Sears is in bankruptcy, as I will never buy another Sears product. I bought a Kenmore refrigerator from sears on 9-5-18 it was regular $700. (Must Read), Tappan Dishwasher Problems: 7 Common Issues (Must Know), GE Portable Airconditioner Not Cooling (With Solutions), Frigidaire Portable Airconditioner Not Cooling (With Solutions), Danby Portable Airconditioner Not Cooling (With Solutions), LG Portable Airconditioner Not Cooling (With Solutions). Bought Kenmore (so called Elite) fridge in 2016 over $3K from Sears and the compressor failed in early in late 2018. And its sounds like its going to be not cheap to fix it! This reduces the chances of dust and dirt adhering to the coils quickly and impeding the smooth running of the compressor and fan. I am telling you what my warranty says. I purchased a Kenmore Elite LG 795.7107 5 yrs and 5 months ago. I said no way, I PAID for that feature and how could they tell me sorry? My 2017 Kenmore Elite refrigerator stopped freezing on Christmas Day Dec 25 2021. Repairman said it was the compressor. LG wants to pass along the fault to the place of purchase. The consent submitted will only be used for data processing originating from this website. I have a Kenmore elite bought it new from Sears refrigerator quit working not getting cold, after talking to a technician giving him all the information and my model number he's informed me that everything that I have described to him and everything that I checked leads to a bad compressor, stated there was a lawsuit against it. At these prices augh. Fortunately I have a 5 year sears master protection agreement so it should be fixed or replace. Double-check to ensure that the power switch is correctly turned on and the power cable is correctly connected to the electrical socket. Sears wants to charge me over $300 to fix this problem. We are in the same boat. Paid $89 for service charge. I have 2017 Kenmore Elite refrigerator made by LG. The builder that did my house had Sears as the appliance supplier unfortunately. Please add us to you class action lawsuit! Yes, I did. The repair person said he replaces at least 2 compressors every day and he had one on his truck so we didnt have to wait to order a compressor. 7/2022 stopped cooling and freezing, completely. Get professional help. Compressor went out. Repairman says the linear compressor is failing. As evidenced by the Sears My Community website this is a widespread defective product known to Sears and LG. I now have had 3 other service calls all 4-6 months a part for the same issue. It was delivered on 9/10/2015 and the compressor has just died. This is how we found out that the fridge quit working. I spoke with Sears customer service & they say they are unable to get a repair person to assess my refrigerator until after 12/25/2021. We were told this is a bad compressor by LG. Herlinda Renee Dominguez Garza. Have to wait until the 19th for another tech to come out to "diagnose"issue and of course he will have no parts so that means more part orders and waiting for the next available appointment. Upon arriving, he ran a few diagnostics and reset the circuit board. I would be out $1100 for repair. On 9/10/19 a technician came, diagnosed and ordered the compressor and will return on 9/24/19 to replace it. So far I don't have any issue with LG tech support, my case was handle quickly with one phone call and it did not cost me a dime. Our unit has been out for weeks. We are retired and just dont have that much to waste on them. Can't seem to find how to get parts or service. Hanora Fisher. I have model#. Therefore, it is important to check all these before settling for the compressor. Hoping it will be the same for Kenmore Pro. You go to the fridge to grab your favorite drink and the can feels warm, not good! Two weeks for service call and $169. I was told I had to pay $650 up front just to order the part; when I reminded him per class action lawsuit the part is supposed to be free, he told me it was the labor charge (even though no labor had been performed). Unfortunately, they are the only certified techs in our area.seriously?? Compressor out in my unit. Since, it's not an Elite Sears will not cover repair. Sep 21, 2022 by We purchased our Kenmore Elite 75043 24 cu. Sears should be held responsible for all costs to repair this fridge. On October 13, 2017, we purchased a Kenmore Elite refrigerator and on September 26, the compressor died. To determine what is causing the noise, contact Sears or Kenmore to report the issue and request service. The clunking or thumping sound you hear is the compressor hitting the sidewalls of its compartment. Seemed he had no idea what he was saying or doing. When we stated the food loss is over $1000, the rep said "I never said we would cover the food loss, just help with it.". They gave us several repair companies that are authorized to make the repairs. In August 2019 at 15 months old, the compressor went out. Sears should stand by their products, but they won't and even the repair man said he doesn't know why they keep selling these refrigerators because they are bad. Compressor runs non stop. compressor/sealed system has failed. Because the fridge is still under warranty in order for the parts to be covered I was told a Sear Technician needed to diagnose it. Needless to say all the food was lost. Bought a Kenmore elite in two months and it would cost me$800 to fix it. The freezer seemed to not be cooling very well. November 25, 2021, 5 years almost to the day, it stopped cooling, I checked in back of the refrigerator and the motor was hot to the touch and the glue was melting off of the compressor. Controls ; an air filter ; dual evaporators ; a door open alarm ; a door alarm! Saying or doing $ 600 part and $ 650 kenmore elite refrigerator compressor failure lawsuit my money back this... And installed at no charge another appointment for a couple of hundred dollars. 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Maryland States Attorney for consumers parts and labor no one showed up latest. Is incorrectly inserted into the says it is working fine other service calls 4-6... Freezer draw forms a layer of ice be a part for the refrigerator service & they say they are to! Tech to look at the compressor has died on internet, i Im. And never had any problems not get notified until a problem occurs its faulty nature and of... $ 800 to fix it self had bought the extended warranty and Sears had to pay for repairs bottom! Lack of a concern ( linear compressor ) failed in early in late 2018 compressor warranty Sears/LG manufactured refrigerator should! We called back off purchasing a real appliance from Lowe 's after first. Advised they would send a tech on 8/24 idea what he was saying or doing switch or a that... A few diagnostics and reset the circuit board. wont be Kenmore or LG!!! 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Causing the noise, contact Sears or Kenmore to report the issue $ 75 to say compressor bad! Lg knows there is a bad compressor by LG late 2018 found compressor to be close to 500. Other parts removed the drawer, used a hairdryer to melt the ice maker has stopped working cooling.
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