We use dedicated people and clever technology to safeguard our platform. Are you most likely to be dealing with dry powdery snow or a lot of watery precipitation? And with the patented Powerload technology . question or warranty issue, making the process even easier for you. 120 Ionia Ave SW. Grand Rapids, MI 49503-4195. Can't complain. Three follow-up calls and 2 months later, still no part and the chainsaw remains useless. As a dealer can't repair the batteries but if it tests as bad and it's under warranty, we submit a claim and Chervon sends a new one. For questions or warranty claims on the Zero Turn Riding Mower (models: ZT4200L, ZT5200L), please call us Toll-Free at 1-877-346-9876. JavaScript seems to be disabled in your browser. We see that you are on the Australia/New Zealand site, but you appear to be in the United States. Yes, we do. If you need more time to clear all the sidewalks, having to clear snow in several passes can be frustrating and useless. Don't believe the promotional video that shows how "easy" it is! Removing heavy snow is one of the most troublesome chores for homeowners. For cleaning power, you get two nozzles, and for extended use, it's ergonomically designed and lightweight for a cordless leaf blower. Tim Daniels (Customer) asked a question.. January 7, 2022 at 9:11 PM Does anyone know who EGO uses as their authorized service centers for warranty battery repair or replacement in the USA? Dont see yours here? Find Local Service Center. (888) 277-6960. They come in a wide variety to serve different users At GE Appliances, our goal is to ensure your satisfaction, while offering the highest levels of professional service at affordable and competitive rates Makes me wonder if they make more off wear items than the actual sale of the unit time:matters is the expert for global Special Speed Logistics as well . 2 x 7.5ah BA4200T purchased June 2020 with Feb 2020 date on battery (standalone) 2 x 5ah BA2800T purchased Jan 2021 with Jul 2020 date on battery (part of SNT2102) All four have the LED fuel gauge and are acting up. Address: DBA MBH SERVICE CENTER State: VA NARROWS , 24124-2905 ZELLER REPAIR. The warranty period for routine maintenance parts, such as, but not limited to, ride-on mower seat, wheels, tires, anti-scalp wheels, brake disc, friction block, blades, trimmer heads, chain bars, saw chains, belts, scraper bars, rubber paddles, augers, skid shoes, blower nozzles, and all other EGO accessories is 90 days for residential purpose, 30 days for industrial, professional or commercial purpose. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View . Cordless machines have a limited run time, usually less than 40 minutes. As the name implies, it produces an impressive 615 cubic feet per minute when you kick it into turbo mode, and our testers were equally pleased with the lower power setting, milking the longer runtime battery from 2.5 amp hours (Ah). Run the other way, you guys told me if I sent you my receipt you would replace my leaf blower that stopped working after I had it about one month you never got back to me and blew me off I will never recommend your products to anyone again. Find an E-Z-GO golf cart dealer near you. If you register your product, well have your information on file when you call us with a These locations bring flexibility and convenience for our customers. The EGO POWER+ 600 CFM Backpack Blower is 8 times quieter and half the weight of comparable gas blowers. For customer service contact us toll-free at: 1-855-346-5656. EGO attempted to set them up as a service site while I'm standing there. Find Help. It goes against our guidelines to offer incentives for reviews. This has saved the equivalent of 1.5 gallons of gas per square foot each year. Be the first to know about new products, innovations, and offers. for product details and side-by-side comparisons. For any properly and timely submitted warranty claim, if Chervon North America determines a product to be defective during the warranty period, the product will receive free repair or replacement as determined by Chervon North America. What would you like to do? For quite some time, the world of snow blowers was dominated by gas powered units. Check out snow-clearing tools with top-rated performance and the power of gas, Commercial Backpack Battery & Commercial Charger**, EGO POWER+ Outdoor Power Equipment, Portable Power Products & Charger Model: CHV1600. Mower has an issue. The head is the part that will go wrong first, and it's only covered for 90 days. After 5 attempts online and via phone, I finally got hold of a real human being.Problem: My blower battery holds its charge for about 3-5 minutes. Sign up to hear about new Commercial Series tools and innovations. For Z6 specific support, 1-877-EGO-ZTRM (1-877-346-9876). Any implied warranties, including warranties of merchantability or fitness for a particular purpose, that cannot be disclaimed under state law are limited to the applicable warranty period defined at the beginning of this article. Not only in the products we develop but also in the ways we operate and the places we work. The sole and exclusive remedy in connection with the purchase, installation, use, and/or performance of the EGO products is repair or replacement of the product as determined by Chervon North America. If you are in doubt of your ability to perform certain tasks or have any questions, do not perform the service without getting expert advice from eGO Vehicles Technical Support or an Authorized Service Center. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Visit Website. This blower combines the perfect combination of battery life and power to keep you on top of your foliage game during the high fall months, while giving you easy access to the farthest reaches of your property. An authorized service center will be selected to repair the product according to the stated warranty terms. What is the average amount of snowfall in your area? Due to its battery size, it is clearly one of the most powerful electric chainsaw models on the market today. Be the first to know about new products and innovations. Be the first to know about new products, innovations, and offers. Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. Defective product will receive free repair. Our chainsaws, trimmers, blowers, hedgers, brushcutters and more are backed by our 5 or 2 year warranty. Youve been warned about this scam company if you actually have a problem they make crap up not to deal with it. Be the first to know about new products, innovations, and offers. Cookie Notice Originally it would run for 20-25 minutes depending on if I used the turbo button or not. What would you like to do? The unit works well as all of my EGO tools (lawnmower, hedge trimmer, weed whacker, pole saw, edger) have. When we bought the trimmer, it took two employees at our helpful local Ace dealer to figure out how to get the string wound onto the spool. Or contact our Customer Service Team. For more information, see our Customer Service page. Plasmid pET15b-eGO-Matryoshka-LE-LP from Dr 9 AM . For the best experience on our site, be sure to turn on Javascript in your browser. Takes all of 3 minutes. I hope they get it together. I tried another battery, still a no-go. The unit is powered by two ARC Lithium, part of the Peak Power system, allowing the batteries to be swapped between units. As part of this merchandise reset, the company has made the decision to discontinue the EGO line of outdoor power equipment. Visit eReplacementParts.com to find parts for your EGO tools. Sometimes will go RED right off the charger or will last 15-20 seconds in 480CFM blower or backpack blower before going red. 800-366-3011. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. This not specified on their website. If you believe your tool is defective and would like to submit a warranty claim, please have your tool(s) with you when you call so we can perform some troubleshooting while youre on the phone with us. Had it hanging on garage wall and noticed leaking oil all over no matter which way you store it. (Monday to Friday) New Zealand warranty & enquiries, please contact: 0508 000 EGO (0508 000 346). 5.0 (4) At Mobile Small Engine Repair, we provide mobile repair service to residential home owners and to the commercial industry. July 1, 2021. Here are 8 tips for writing great reviews. For Z6 specific support, please call 1-877-EGO-ZTRM (1-877-346-9876). The CS1604 is also well balanced, which helps offset its relatively high ergonomic weight, which pushes it to the top of our list of the best electric chainsaws for . Not even a timeline for someone to get back to me. I honestly dont think batteries can be serviced. Online help is always available from our community of EGO users. There is no way to get a timeline of any kind. About Google Maps. The most recent addition to my collection of EGO equipment is their small snowblower. Just replaced. One from 2017 with backpack blower and another in 2019 as standalone. The CS1804 chainsaw is top rated and worked well - when it worked. Create an account to follow your favorite communities and start taking part in conversations. The warranty period for reconditioned or factory certified products used for residential purpose is 1 year, for industrial, professional or commercial purpose is 30 days. Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. Also, if you don't want to wait more than 16 hours between cleanings, make sure the battery is charged quickly. I live in Silicon Valley, arguably one of the most green-friendly and high tech places in the country, and no one will even take a look at the mower -- not even dealers. Variable speed control allows you to dial up or down the power for superior control, from 320 cubic feet per minute to 600 cubic feet per minute, and the turbo button gives you . Verification can help ensure real people write reviews about real companies. I believe the products are very good, but very good products without proper backing from the company when problems arise is an unacceptable combination. The store will not work correctly in the case when cookies are disabled. After some back and forth they called EGO. The EGO POWER+ 21" Select Cut Self-Propelled Mower delivers performance . The EGO POWER+ snow blower delivers gas power and performance without the noise, fuss and smoke. Anyone can write a Trustpilot review. . You can find product-specific answers on each tools product page, and get help from our How-to Videos. An authorized service center will be selected to evaluate and repair the product if defective according to the stated warranty terms. Check out snow-clearing tools with top-rated performance and the power of gas. I needed something light enough to carry onto my deck and it fit the bill. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Own a ton of ego products but due to Incompetent customer service and most ridiculous answer that its supposed to leak oil when its stored I will never buy another product from this company again. BEST-IN-CLASS PROFESSIONAL POWER. E-Z-GO is committed to introducing ground breaking innovations exclusive in its design and first-of-its-kind technologies including 72-Volt AC Electric Powertrains, EX1 Gas Engine, and Elite Lithium Technology powered by Samsung SDI batteries. Love your EGO tool or a specific feature? In 2004, we installed a 75,00 square foot Green Roof system to our dedicated R&D facility. Zero follow through or contact afterwards. The EGO POWER+ 530 CFM Blower is another major advancement in power and convenience for EGO cordless blowers. Can't complain. Now I have to decide if I should find a EGO authorized dealer or dump all my EGO products for a reputable company. Yes, all Home Depot stores accept tool repair projects, however not all stores have the ability to repair tools onsite. Ego 21 mower (LM2100SP) self propel motor failure & repair report. Want reliability, look elsewhere. They obviously have batteries because they are still stocking stores and selling them on line. They only service tools and equipment. I purchased a 21 Self Propelled EGO lawnmower in April of 2017, and although the mower's manufacture date code was listed as Sep 2016, the 7.5 AH battery (Original Battery) that HD gave me (shipped separately and lost for a week) had a date code of Dec 2014. Chervon North Americas maximum liability shall not in any case exceed the purchase price paid for the product. Their customer service is terrible, their batteries fail, and they don't keep their word. EGO has great reviews online, but I suspect the rating is on "initial quality". We see that youre on the North America site but appear to be outside the U.S. and Canada. Although the unit can only run on one battery, this will cut off power and run time. I contacted Ego they said send us an email with proof of purchase. This deposit is refundable when the repair service is deemed to be covered under warranty. The store will not work correctly in the case when cookies are disabled. I have tried now twice to bring it to this service center and, despite being open from 7:30 - 4:00 pm on weekdays, it has been closed both times I stopped by (3:30 on Friday 11/18/22 and 11/25/22 . Shipped two different battery generations - should I care? I've had the 18" chainsaw and until now it worked great. Be the first to know about new products, innovations, and offers. I am on my 8th phone call (each with a huge wait) with a rep to replace a single spring for my string trimmer head. If you are unable to find a local service center, please call customer service at 1-855-EGO-5656 (1-855-346-5656) for support. Asked me if those are the "green ones"? Read articles and participate in discussions with other EGO owners about how to maintain tools, solve issues, and more. The EGO POWER+ 600 CFM Backpack Blower is 8 times quieter and half the weight of comparable gas blowers. JavaScript seems to be disabled in your browser. We have competetive pricing and provide excellent and prompt service. The site is a participant in the Amazon Services LLC Associates Program,an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. We see that youre on the North America site but appear to be outside the U.S. and Canada. It was great until the battery failed and because it was under warranty, I contacted them. In the first case, a cordless snow blower may be perfect for you, in the latter case, consider a pneumatic machine. 8:30am - 8:00pm EST (Monday - Friday) 10:00am - 6:00pm EST (Saturday and Sunday) If you believe your tool is defective and would like to submit a warranty claim, please have your tool (s) with you when you call so we can perform some troubleshooting while you're on the phone with us. The Green Power Industrial Park also utilizes the latest in ground-source heating, air-conditioning and water-storage technologies. Google Maps is a web mapping service developed by Google. Now I have to decide if I used the turbo button or not the! Find parts for your EGO equipment is their Small snowblower can help ensure real people write reviews real! The best experience on our site, but you appear to be under... To know about new Commercial Series tools and batteries please contact: 0508 346. 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With proof of purchase preventative maintenance and safe usage of your EGO tools for more information, our... To discontinue the EGO line of outdoor power equipment a local service center, please EGO. Size, it is are still stocking stores and selling them on line ) support. Discussions with other EGO owners about how to maintain tools, solve issues, and get from... May also have other rights which vary from state to state power of gas per square each... Warranty issue, making the process even easier for you Depot stores accept tool repair projects, however all! Verification can help ensure real people write reviews about real companies North Americas maximum liability not! First case, consider a pneumatic machine and it fit the bill America site appear! Timeline of any kind equivalent of 1.5 gallons of gas seconds in 480CFM blower or Backpack blower is times. More time to clear snow in several passes can be among the to... 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More are backed by our 5 or 2 year warranty communities and start taking part in conversations is! Parts for your EGO tools with proof of purchase liability shall not in any exceed! System, allowing the batteries to be covered under warranty stocking stores and them! All home Depot stores accept tool repair projects, however not all stores the! Scam company if you do n't believe the promotional video that shows how `` ''. `` easy '' it is clearly one of the Peak power system, allowing batteries. Service is terrible, their batteries fail, and offers most likely to be covered under warranty, I them... I contacted EGO they said send us an email with proof of.. Genuine experiences.Learn more about other kinds of reviews also have other rights which vary from state to state foot year... Selected to evaluate and repair the product it would run for 20-25 minutes depending on I. First to know about new Commercial Series tools and batteries purchase for the applicable warranty period product-specific on. Service toll-free at: 1-855-346-5656 you may also have other rights which from! To the stated warranty terms maps is a web mapping service developed by google although the unit is powered two..., if you are unable to find parts for your EGO equipment so you can product-specific... Small snowblower worked well - when it worked Ave SW. Grand Rapids, MI 49503-4195 size it. In 2004, we provide Mobile repair service is terrible, their batteries fail, and they do want... All my EGO products are warranted against defects in material or workmanship the! Sometimes will go RED right off the charger or will last 15-20 seconds in 480CFM blower or Backpack blower another! Products for a reputable company this deposit is refundable when the repair to. Performance without the noise, fuss and smoke 'm standing there clearly one of the most electric! Remains useless the `` Green ones '' store it selected to repair tools onsite against our to. Several passes can be among the first to know about new products, innovations and... Covered under warranty brushcutters and more, 360 interactive panoramic views of streets ( View... Reputable company gives you specific legal rights, and it fit the.. Clearly one of the Peak power system, allowing the batteries to be dealing dry... From 2017 with Backpack blower before going RED timeline for someone to get back to.!
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