The discount is only available to eligible, registered T-FLOW accounts for personal journeys. . They can also key your number plate into the system so that you can use your account to pay for the journey. ** A small van weighs less than 3.5 tonnes, please see our Tolls, Fees and Charges for details. Once your application has been verified and eligibility approved, your vehicle will be automatically classified and when it presents at the toll plaza and is read by the camera and you will automatically be charged at the discounted toll rate. You must show your Disabled Persons (Blue) Badge to Merseytravel staff if they ask. You can check how much you spend and keep track of the journeys you have made via our online account management system. The maximum fine for breach of a byelaw is 1,000. Receipts are available for viewing and downloading up to 6 months after your journey. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. Open a T-FLOW account If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change. You can view receipts for payments for up to 6 months. Introducing this cutting-edge technology that delivers real benefits is part of our wider vision to make transport services easier and more convenient for people to use. If you have previously suspended your Direct Debit and simply wish to reinstate it, so long as all of the details such as amount and payment date remain unchanged, click on resume and this will be reactivated for your next payment. As was previously the case, a number of vehicles can be added to one account for electronic payment. We will utilise only relevant categories of DVLA OpenSource Data for the purposes of verifying your vehicles make and model and automatically classifying the toll category to charge the appropriate toll fare. Where possible, we will include a message on the phone lines to inform you of these changes. termux github apk; emuelec bios pack; roblox gift card codes 2022 for 10000 robux We endeavour to contact those members directly if we are not able to accommodate your request. Nothing in these terms will affect those legal rights. What happens if I change my vehicle or it is stolen? You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. @MerseytravelTV 422 subscribers Subscribe http://www.merseytravel.gov.uk Home Videos Shorts Playlists Community Channels About Videos Play all 1:08 T-FLOW - the pre-paid toll for Mersey Tunnels. If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. The toll fee will be deducted from your T-FLOW account. Exceeding the speed limit is the only endorsable offence under the byelaws. (h) The User shall . It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. Liverpool Lime Street is currently closed to the public due to a security threat. If you do not register, proving eligibility, the full cash toll rate will apply. To request a receipt, please have your card payment details available and click here. Merseytravel fast tag account login. I am an existing Fast Tag customer do I have to move to T-FLOW? T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. We are sorry for any inconvenience caused. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. Rail. 3. Our Customer Services Contact Centre is available to support with your queries 7-days a week. You can use our online Get In Touch webform and completing the Ask Us a Question option. Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this agreement. Select the Payments option followed by Request Refund. This T-FLOW system is the pre-payment option, removing the need for the customer to carry cash or make a card payment in the toll lane. I have read and accepted the terms and conditions. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. You will need your T-FLOW account number and email address, if the two match an automated email will be sent to you allowing you reset your password. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. Additional charges will be made for vehicles of exceptional height or width which require a Police escort. Refunds and Compensation. Last updated on: 2021-08-30 For full details on how we manage your personal data please refer to our. or pay for any additional journeys by cash or card. If your vehicle is stolen you must report it to us immediately, either online at www.merseytunnels.co.uk or by phoning our customer service team on 0151 330 1004. 8. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. As a consumer, you have legal rights in relation to this agreement where it is not carried out with any reasonable skill and care, or if the materials Merseytravel use are faulty. The debts are not of a level that would significantly impact the level of the toll. We aim to have normal service resumed as swiftly as possible. Yes, you must register in advance for T-FLOW and demonstrate that you are eligible for this discount. This agreement is between you and Merseytravel. For vehicles using the Birkenhead (Queensway) Tunnel then the maximum permitted vehicle dimensions are 3.9m in height, 2.7m in width and 12m in length. This same problem is also common with the letter D and C etc. Step 2. If you are ending the agreement for a reason set out below, the agreement will end immediately, and we will refund you in full for any balance outstanding on your Account; Merseytravel may end the agreement at any time by writing to you if; We may stop providing the service at any time. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. You must notify Merseytravel of any change to your address, vehicle registration or personal information. We're a exciting and dedicated company based in the Midlands with high quality furniture at great prices with lots of passion .. You cannot carry forward any journeys left in your account on 31st March and they will be cancelled. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this agreement. When will I receive my new allocation of journeys in my account? Upon opening the Account and commencement of this agreement, the Account Holder shall make an initial payment to ensure a credit balance is available for Users to travel through the Mersey Tunnels. We usually operate a reliable service however sometimes things can go wrong. T-FLOW is the quick and easy way to travel through Mersey Tunnels and make full use of the benefits that the scheme provides; including T-FLOW Only Lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. We aim to have normal service resumed as swiftly as possible. You have the option to print or download this for your records. For the Queensway (Birkenhead) Tunnel the maximum permitted gross vehicle weight is 3.5 tonnes, except for local bus services and emergency vehicles. Sep 4, 2017 - Merseytravel says improvements will make it easier to collect rejected coins. Merseytravel's budget meeting will be held this Thursday 3rd February at 2pm at 24 Hatton Garden, Liverpool, L3 2AN (which is open to the public). The loans are still being paid and will not be paid off until 2048. Merseytravel accept payment by all major debit or credit cards (excluding AMEX). PLEASE DO NOT SEND ORIGINAL DOCUMENTS. You may appeal within one month of the date of your decision outcome. Please ensure that you remove any Fast Tag device from your vehicle and check the vehicle number plate conforms to the DVLA Vehicle registration numbers and number plates standards. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. How should I plan for my journey? For all other users the Class 1 toll is 2.00. Merseytravel accepts no liability for losses arising from incorrectly entered VRN. This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. All applicants must have a disability that is considered permanent, longer than 12 months. community veterinary clinics llc; live music bars sukhumvit itel 2160 secret codes. Our postal address is: Merseytravel, PO Box 1976, Liverpool, L69 3HN. Penalty surcharge 60, 200 per hour. Mersey Tunnels T-FLOW - Scheme Terms of Agreement, T-FLOW Mersey Tunnels Pre-Pay account for Pay by Plate video tolling scheme, This agreement should be read in conjunction with the information contained within the Application pack/welcome pack. You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. If you live within the local authority boundaries of Liverpool, Wirral, Sefton, Knowsley or St Helens you will receive 200 free journeys every year. Pay and Get FASTag at door step. For Tunnel Fast Tag enquiries please email tag@merseytravel.gov.uk. There will be an additional charge of 16 for administrative costs if breakdown charges, escort fees or outstanding tolls remain unpaid after 14 days. It is the T-FLOW Account Holders responsibility to ensure that the Account has appropriate funds to operate the Toll Barrier. You can cancel your T-FLOW account at any time . The simple answer is "No", the toll rate is not liable to VAT and therefore receipts are not issued to customers. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Mar 17, 22 (Updated: Aug 05, 22) What problem are you having with merseytunnels.co.uk? Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, A utility bill (e.g. It is the Account Holders responsibility to register the correct VRN number against each User(s) on the Account and notify Merseytravel immediately if they sell that vehicle. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the scheme within the Consumer Rights Act 2015. Online Recharge Customer may recharge his tag account online through Debit Card or Net Banking Web Portal for Customers Customers can access their statements by logging on the FASTag customer portal. Video technology is being introduced on Wednesday 3 November at both Mersey Tunnels with the launch of a new pre-payment system. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. This now ensures sufficient funds are generated through tunnel use to allow for their upkeep and improvement without borrowing. Pricing Charges applicable on FASTag Tag Joining Fee - 100 including all applicable taxes CONTACT SCHEDULE A CALLBACK If you use an automatic lane your concession will not work and you will have to pay the full toll for the journey. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. Receipts are available for viewing and downloading up to 6 months after your journey. You may also obtain or submit your application for Fast Tag or the Mersey Tunnels Concessionary Travel Scheme via a Merseytravel Centre. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. The concession can only be used by you, the concession holder. Further information can be found at on the Governments website. The lane display messages mounted on the right-hand side of each toll lane indicate the status of your T-FLOW account. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. If there is a vehicle immediately in front of you, please do not attempt to follow on the green or amber light relating to that vehicle transaction. The new T-FLOW system represents a further investment of 850,000 by the Liverpool City Region Combined Authority to upgrade the pre-payment system in both tunnels. Once you report the vehicle as stolen you will no longer be liable for any journeys made by that vehicle. Before the application can progress you must read and accept the Terms and Conditions of the scheme, these are detailed at the bottom of this page. Get In Touch webform and complete the Fix It / Report It option. View the full Fast Tag Concessionary Travel terms and conditions (PDF), View the full T-FLOW Concessionary Travel terms and conditions (PDF). You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tflow @liverpoolcityregion-ca.gov.uk Cash and Fast Tag Team Use Only Account number: For full details of the General Data Protection Regulations (GDPR) and Terms and Conditions of the Mersey Tunnels Concessionary Fast Tag Scheme please visit in the box here. We are sorry for any inconvenience caused. All tunnel users are encouraged to have an account as this is the most convenient way to pay, even if they make only one or two journeys each week. Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. 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