1. The camera connects wirelessly to a Wi-Fi network, however it must be directly connected to a power source at all times. Momentum Axel HD Smart Home Security Camera Firmware Update Instructions Please confirm this is your camera Step 1 Confirm your camera matches the picture shown Step 2 Download the new firmware from the link below Note: DO NOT CHANGE THE FILE NAME Axel Firmware File Download Step 3 Upload the file onto a microSD card Tap the check icon to save the setting. If youre unable to restart your device from the app, your device may not be connected to the internet. On the back of the doorbell you will see a rubber button labeled RESET. The app logo will show a half blue and red color. 3. You can make sure yours is on the list of compatible motors here. Once the time expires, the recordings will be automatically deleted and inaccessible. Tap the button again to stop recording. The Momentum Niro2 is the 2nd generation of our popular Niro Garage Controller. 3) Turn off notifications for the Momentum App from your phones app settings. Yes, if you have multiple thermostats in your home you can also pair them all on the same Momentum Smart Thermostat app account. Press the + button to add a rule. a. 3. One is through the separate blue Siren control tile. Mobile device (Android or iOS) Sign in with your new account and pair the thermostat and you are all set. - Check to see if the card was properly inserted into the camera slot. Why is my momentum app not working? Blinking Red light: Camera has failed to connect to a Wi-Fi network. Yes! Go to the cameras settings page. Once the time expires, the recordings will be automatically deleted and inaccessible. Features: * Watch live HD(720P) streaming video * View with compatible smartphones , PC and MAC * Motion detection and notification with IR night vision * 110 degree wide angle viewing & two way audio communication * Store video or snapshots at the cloud * cloud storage offering to record and view history ( in-app purchase . 4. DO NOT disconnect the wires. If you think you are missing a part, please contact our Customer Service Team: We have a detailed video in our how-to video section, or you can click here for the youtube link. Use your router admin to forward port 8001 and you should be good to go. Youll need it to claim the device under our free one-year warranty. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . If it is not enabled, please enable it. In addition, all cameras come with the FREE Lite subscription plan that allows for 24hr video playback. Here are the links for the manuals. Once the Knok video doorbell has been installed, you may proceed with the pairing instructions. Here you will see that there are three separate zones, which can be activated/deactivated simply by tapping on the zone(s). From your live view screen, tap anywhere to bring up the top and bottom tool bars. a. Click here to learn more about the Momentum Aria. Momentum Capture allows you to record an unlimited number of recordings during the set time frame that you purchase. 6. However, if the device is disconnected from the internet you may also reset the device by opening the camera on the Aria floodlight. This is your Momentum Apps home screen where you can view and access all of your paired devices. Your account will already be enrolled after pairing your camera. Single Blinking Blue Light: Camera is connected to a Wi-Fi network. In the middle of the screen, press the blue garage door button and watch the action happen from the same screen. You will need a 2.4GHz router (802.11b/g/n) on your home system for WiFi connectivity. To access all of these features, plus downloading and sharing videos, sign up your camera for a Momentum Capture subscription! Take everything out of the box and make sure you have all of the parts. Yes, just like a standard floodlight. You may then attempt to re-pair the device on a different WiFi network. The other way is in the live view screen. B. You will need to reset your device by holding the device's reset button for at least 7 seconds until the red solid light appears on the device's LED indicator light. No, the Knok requires a hardwired connection 16-24V AC to be powered, which is standard for most U.S. homes. You may tap it again to turn it off as well. This can be helpful in different seasons when you want to frequently use the thermostat. Send us a message. For more information on our compatibility list, click here. Check to see if you have the latest firmware version on your camera or other device. Youll see a Siren icon below the live video. De-select the microphone icon so you can listen to your dogs reply. Selecting this device will automatically load your feed. The micro-SD card slot is located on the back of the doorbell device. Selecting this button will have the camera start recording. You do this by matching the box contents with the list of Whats in the box on the side of the box! From the main device screen, go to device Settings icon, then select Parameter Here are the links for the manuals. If youre still receiving frequent false alerts or there are high traffic areas that you want to eliminate, you can adjust the cameras motion zones to block out those areas. It must also be at least Class 4 or higherand in FAT32 format. 4. Yes - the C wire is necessary because it provides the necessary power to the Meri thermostat. But if you want to record videos or take pictures, youll need a data storage option, such as a Micro SD Card. To reset the Knok through the manual method, you must first detach the doorbell from the wall. Check that your routers firewall is not enabled and doesnt block the thermostat. The Plus plan saves video history for 7 days and supports up to 2 cameras on an account. The tiles on the dashboard will now be able to be moved around, shrunk, enlarged, removed, or added. If you have multiple cameras, they may show up on different pages. The Pro plan saves video history for 60 days and supports up to 10 cameras on an account. With either option, you can easily share your recorded videos and photos with friends or family, or even yourself! This will take you directly to the live view screen. You do not need a memory card if all you plan to do is live stream with your device. Tap the Settings icon from the devices main screen, then select Parameters and scroll down till you see Key Lock. In extreme cases a WiFi range extender may be needed to ensure you have a strong WiFi signal throughout your house. The Micro SD card allows you to record a certain number of hours, and then the recording will loop around to the beginning and record over the earliest saved data. You do this by matching the box contents with the list of Whats in the box on the side of the box! Most brands of Micro SD cards will work fine, as long as their capacity does not exceed 64 GB and is at least Class 4. Of course! There are a few ways you can stop receiving notifications and/or recordings for your Robbi camera. Tap the first tile (top left corner tile) to choose the mode. The device will still be linked to your account with either method. Yes you will! Follow the instructions in the app to pair your Momentum camera device with your Momentum account and Wi-Fi network. Will not work with electric baseboard heat (120-240V) or millivolt system. Select the Help section on this page (top) that matches your product, and youll find specific guidelines for installation, including ideas on where to place your product for the best data capture success. Our Momentum app only works on iOS/Android smartphones or tablets. From the live view screen, tap the settings icon at the top right corner. Robbi 1080P HD Smart Home Security Camera. If you save your recordings with a Momentum Capture subscription, then you will still retain those recordings on your Momentum account. This means transparency. If the WiFi credential is entered correctly and connection is established, you will see a WiFi icon located on the lower right corner on the thermostats main screen page. Currently we do not have a plan to allow 24-hr continuous recording, however the camera can track and record motion activity all day. Go to the menu and select the Activity option. This has a much wider range of detection at 270. Type in your search query in the field below or choose a topic directly in the navigation below the search field. Yes, and it is super easy! Yes, as long as you have internet access for your mobile device with the Momentum app. The device has Infrared (IR) night vision built right in. A stable WiFi connection However, at night the infrared (IR) camera light will reflect off the glass and greatly reduce any outside visibility. You must also have a stable WiFi 2.4GHz connection that will adequately reach the doorbells location. If youre experiencing problems, call us and well help diagnose the issue. You can also check out our How To videos, and the downloadable pdf instruction manuals on each product page. Update: The newer versions of the Momentum cameras work significantly better. Once in the live view screen, tap on the microphone icon once on the bottom left corner. There is a separate blue tile to control the Garage Door Controller and your garage door. Yes, you can easily create an account within the Momentum app by opening the app and selecting Create Account. Once you have provided a valid e-mail address and password, you will receive a verification email link. After entering the password, tap the check mark to confirm. This function is controlled only from the live view camera screen. Following the trial period, your subscription will automatically renew until downgraded or cancelled. When the device is locked, you will see a lock icon located on the lower right corner of the main screen. Solid Blue Light: A user is streaming the camera video live. However, the burglar will not be able to use the device since its still linked with your Momentum account. Tips: If the QR code scan fails, you can try a few things. 5. First connect the USB cable to the camera device and power source. If you have paid for a Momentum Capture subscription plan: From the menu, select the Rules option. If youre still unsure about which terminals to be connecting the wires to, feel free to browse through our picture guide for your garage opener model. Your camera may have lost internet connection. Please follow these setup instructions here for further details. 2) Delete any rules associated with the camera. Try to restart the App by force closing it and opening it back again. For your recordings on the Momentum cloud, you will still retain those recordings on your Momentum account until theyre set to expire. Yes, you may also do that as well while viewing the selected recording. Insert your micro-SD card into the micro-SD card slot on the left side of the camera. The MAC Hold the rubber RESET button on the back of the device for 10 seconds or until you hear the reset tone. You do this by matching the box contents with the list of Whats in the box on the side of the box! (The Knok camera tile has the devices name at the top and an image of a recent camera photo.) Select the camera that you want to view and enter the live view camera screen. Yes! This is mainly cause by the camera/PIR sensor angled too low. However, the burglar will not be able to access any of your account data. b. 3. Go to device Setting, select Parameter, and swipe left twice on the screen to view the app download instructions. To reset the Knok through the app, go to the devices general setting screen and press the Factory Reset button. Here are some options for resolution of the problem: 1. A mobile device running on an Android 6.0+ (Lollipop) or iOS 9.0+ platform. Connect to WiFi. This is a standard home WiFi router. Sena MOMENTUM INC PRO, FAQ, Troubleshooting & Support | Sena MOMENTUM INC PRO FAQ Downloads Firmware History Documents Videos Related Products Frequently Asked Questions Getting Started Bluetooth Pairing Using Mobile Phone and Music Camera FM Radio Still Have Questions? Note if you have multiple devices, it may appear on another page. 3. Select the Arias Light option, then select the days and timeframe when you want the lights to stay on. This has a detection range of 140. Press the + button to add a rule. If you have an Android phone, make sure that your phone's location setting is turned ON and the Momentum . The Micro SD card allows you to record a certain number of hours, and then the recording will loop around to the beginning and record over the earliest saved data. Hold the reset button for 10 seconds. For more detailed instructions select the appropriate help section for your product in this Help Page. Needhelpconnectingyour devices? Support for desktop devices is not currently offered. No, you are not able to use this device as a wireless webcam for your computer. We are here to help! Your micro-SD card must be 64GB or under. Both the Axel and Cori cameras are designed for indoor use. Are you having problems pairing your camera? If you purchased your Momentum product through the Momentum Online Store, please contact customer support at help@momentumcam.com. Once in the live view screen, tap anywhere on the screen to bring up the top and bottom bars. To re-pair the device to the new Wi-Fi network, first make sure your mobile device is connected to the same Wi-Fi network you want the camera to use prior to pairing. The Premium plan saves recorded videos and photos for 30 days. Of course! From there you will see an option to adjust how long the siren goes on for when activated. a. You can tell if the wiring is correct by testing the heat/cool/emer modes. 2. Email: help@momentumcam.com Phone: 1-888-818-0436 (Monday - Friday 8am-5pm, Sat/Sun 6am-3pm PST). If all else fails, try re-pairing your thermostat. The feed may take a few seconds to load and may take longer depending on the network speed. Momentumcam.Com Phone: 1-888-818-0436 ( Monday - Friday 8am-5pm, Sat/Sun 6am-3pm PST ) Key Lock account! 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